Automotive Service Manager
The primary purpose of the Automotive Service Manager is to lead the auto service team in providing the ultimate customer experience in auto service and repairs by building customer trust and loyalty through high-quality workmanship and professional and knowledgeable counter staff. This individual works collaboratively to establish sales objectives, cost controls, and strategies for growth and profitability in the automotive service department.
Responsibilities:
Reviews and implements Service Centre policies and procedures that improve the Customer Experience
Develops and implements a longer-term strategy and action plan to attract and retain customers
Coaches team members to provide excellent customer service
Recruits, develops, motivates, recognizes, and holds accountable an automotive service team that will meet established objectives and targets for sales and profitability
Monitors and improves the productivity of the team through strong leadership, motivation, team building, and effective scheduling
Monitors the operating budget by tracking sales and expenses
Keeps abreast of best practices and key factors impacting the automotive service department business and takes action to align with their initiatives accordingly
Maintains quality workmanship by monitoring uniformed inspection guidelines, and service department presentation through daily inspections
Plans, organizes, delegates and follows up on work and projects while considering team skill levels, customer wait times, and the availability of parts and equipment
Communicates and ensures compliance with company, store, and department policies, as well as health and safety programs and regulations
Builds and maintains rapport with internal and external customers or vendors, as required
Provides support in regard to warranties, returns, and guarantees related to auto customer service
Organizes and conducts regular staff meetings and actively participates in management meetings
Ability to work effectively with auto parts ordering systems and computerized work order systems
Requirements:
Valid driver’s license for the province of employment
Management experience in a customer service-oriented industry
Management experience in the auto service industry is an asset
The ability to stand/walk for 8 hours
Lifting and/or carrying of merchandise items, as required, on a regular, frequent, and unassisted basis
Merchandise items may vary in weight from “light” to “heavy”
Lifting and turning repeatedly throughout the shift
Lifting an above shoulder, from floor to shoulder, and floor to waist
Walking and carrying at the same time and pushing/pulling as required
Twisting, turning, reaching, and working above shoulder level
