Service Manager

Automotive Service Manager

The primary purpose of the Automotive Service Manager is to lead the auto service team in providing the ultimate customer experience in auto service and repairs by building customer trust and loyalty through high-quality workmanship and professional and knowledgeable counter staff. This individual works collaboratively to establish sales objectives, cost controls, and strategies for growth and profitability in the automotive service department.

Responsibilities:

• Reviews and implements Service Centre policies and procedures that improve the Customer Experience
• Develops and implements a longer-term strategy and action plan to attract and retain customers
• Coaches team members to provide excellent customer service
• Recruits, develops, motivates, recognizes, and holds accountable an automotive service team that will meet established objectives and targets for sales and profitability
• Monitors and improves the productivity of the team through strong leadership, motivation, team building, and effective scheduling
• Monitors the operating budget by tracking sales and expenses
• Keeps abreast of best practices and key factors impacting the automotive service department business and takes action to align with their initiatives accordingly
• Maintains quality workmanship by monitoring uniformed inspection guidelines, and service department presentation through daily inspections
• Plans, organizes, delegates and follows up on work and projects while considering team skill levels, customer wait times, and the availability of parts and equipment
• Communicates and ensures compliance with company, store, and department policies, as well as health and safety programs and regulations
• Builds and maintains rapport with internal and external customers or vendors, as required
• Provides support in regard to warranties, returns, and guarantees related to auto customer service
• Organizes and conducts regular staff meetings and actively participates in management meetings
• Ability to work effectively with auto parts ordering systems and computerized work order systems

Requirements:

• Valid driver’s license for the province of employment
• Management experience in a customer service-oriented industry
• Management experience in the auto service industry is an asset
• The ability to stand/walk for 8 hours
• Lifting and/or carrying of merchandise items, as required, on a regular, frequent, and unassisted basis
• Merchandise items may vary in weight from “light” to “heavy”
• Lifting and turning repeatedly throughout the shift
• Lifting an above shoulder, from floor to shoulder, and floor to waist
• Walking and carrying at the same time and pushing/pulling as required
• Twisting, turning, reaching, and working above shoulder level